USAGE HISTORY | AT&T Community Forums (2024)

FAQs

How often do AT&T usage details update? ›

We usually update recent data use every three hours. You may not be able to see usage online if you have a new account or changed your plan in the middle of a bill period.

Know how much data you're using

It's easy to monitor your AT&T Prepaid® data use. You can: Sign in to track your use online. Enter *777# on your AT&T Prepaid^® device.

FYI: Wireless usage including call, text, and data history is available for up to 16 billing periods.

To view call logs from your AT&T Wireless Internet device, go to http://att.wirelessinternet then click Call Log. You will be able to view the device's Call Log and Call Block List.

Charges and Storage Limits:

The Service is provided at no additional charge. AT&T currently stores Your sent and received Messages for up to 90 days. Messages older than 90 days will be deleted from Your Messages cloud storage.

We automatically collect a variety of information which may include time spent on websites or apps, website and IP addresses and advertising IDs. It also can include links and ads seen, videos watched, search terms entered and items placed in online AT&T shopping carts.

It would be our pleasure to provide you the answers! Mobile data under text logs mainly means access to the internet while using apps, online streaming, music, downloading, access to social media platforms, using GPS, checking your email, etc.

As a prepaid wireless provider, call detail records may not always be available. Under some circ*mstances, however, you may be eligible to receive call detail records on a limited basis, but you must be able to prove you are the owner of the phone for which the records are being requested.

Simply dial *3282# from your AT&T wireless phone. For Spanish, dial *3286#. We'll send a text message with your data and messaging usage.

How to retrieve deleted text messages? ›

Text message records must be obtained from a party's cell phone provider. An attorney can obtain a court order or subpoena to get the records directly from the service provider. However, there are limitations on what the provider can produce.

From another phone

Call your 10-digit wireless number. When you hear your voicemail greeting, press the * key to interrupt it. If you reach the main voicemail system greeting, enter your 10-digit wireless phone number, then interrupt your greeting by pressing the * key. Enter your voicemail password when prompted.

Select the (+) on the My Digital Phone menu. Select Check or manage voicemail & features from the MyVoicemail & Phone Features menu. Select the Call History tab and go to your AT&T Phone Call Logs page. You can sort your call history by name, length of call, or search for a call.

Your history automatically shows the calls and messages you placed, received, or missed in the past 24 hours. You can listen to messages and view calls for the last 7, 30, or 60 days.

Since new phones come out every 12 months and you can only upgrade every 18 months, eventually you are no longer able to upgrade when the new iPhone comes out. You can pay off the remaining six months in order to upgrade every 12 months. But you are paying for 18 months and 50% for a phone you had 12 months.

Your usage details are not editable. No one can erase any call or text from your usage details.

Network demand and data use

On an unlimited plan? We may temporarily slow your speed at any time if our network is busy. We may also slow it after you use more than 50GB or 22GB of data in a single bill period. For those plans, we'll text you when you've used 37.5GB or 16.5GB (which are 75% of 50GB or 22GB).

Usage details

For shared accounts (like a business account), text usage shows both your usage and the pooled usage combined. Data and text usage is displayed in Pacific Time (PT) and typically updates every two hours.