Patient Guide | Lourdes Health (2024)

We are committed to your care.

Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone, email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.

Privacy Practices Concerns About Your Care

Fast facts about your stay.

Support for Caregivers

What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:

1. What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
2. What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
3. What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.

If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving |Family Caregiver Alliance |Caregiver Action Network

Facts About Your Stay

Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

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Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

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Café and Dining

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Cafeteria

Location: Lourdes Medical Center, Lobby Level of the 1920's building

Hours:

Monday - Friday
Breakfast: 7:00 a.m. to 9:30 a.m. (Full Service)
Lunch: 11:00 a.m. to 2:00 p.m. (Full Service)

Saturday-Sunday
Breakfast: 7:00 a.m. to 9:30 a.m. (Full Service)
Lunch: 11:00 a.m. to 2:00 p.m. (Grab & Go, Limited Menu)

Visitors may use the dining room at any time. Due to dietary restrictions, patients may not be served in the cafeteria.

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Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

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Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Lourdes Health, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work-related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

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Channel Listing for TV

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Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:

The Washington State Department of Health
Complaint Intake: 360.236.4700 or email HSQAComplaintIntake@doh.wa.gov for questions about provider and facility complaints.

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website:www.jointcommission.org, then click “Report patient safety event”

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Electrical Appliances

For your safety, we reserve the right to inspect any electrical appliances brought into the hospital.

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Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

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Gift Shop

Location: Main Lobby, near Patient Registration

Hours of Operation:
Mon. to Fri.: 9:00 a.m. to 1:00 p.m.
Cash and credit cards accepted.

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Hearing Impaired

We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.

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Hospital Safe for Valuables

It is Lourdes Health recommendation that patient valuables be given to family (verified with identification) rather than held in the hospital safe. Staff will document the disposition, including inventory of items and name of receiving family member on admission records.

NURSING STAFF SHALL:

1. Place valuables in a valuables envelope in presence of patient, family member if available, and another staff member. If patient is unable to witness valuables being secured, 2 staff members shall witness the placement of valuables in the envelope and sign the envelope.
2. List all contents on outside of envelope.
   - Describe without saying gold, silver, diamonds:
   Sample: white color
   yellow color
   Clear stone
   Red stone
   Etc.
   - List denomination of paper money and coins.
   - Label envelope with patient sticker on both tab and envelope and tear-off tab.
3. Attach envelope tab to patient's chart. Obtain patient's signature, family member's signature as appropriate as well as staff member's signature.

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Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

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Housekeeping Services

Patients' rooms are cleaned daily, from 8:00 a.m. to 7:30 p.m. For any request after those hours, housekeeping needs to be contacted at ext. 2345 from the room phone or 509.438.6033 from any other phone; the lead telephone is available 24 hours.

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Interpreters and Translation Services

Interpreter services are available for patients. Please contact your nurse for assistance.

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Lost and Found

Lourdes Health shall take every reasonable precaution to aid patients and employees in safeguarding their personal possessions. Both patients and employees are encouraged to bring to the hospital only those items that are essential. If an item should be found on the premises, the hospital will make every reasonable effort to locate its rightful owner. If, after a period of time the owner cannot be located, the hospital will then legally dispose of the item.

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Mail

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Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.

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Parking

Parking is allowed only within designated areas and is prohibited in fire lanes and areas designated with yellow paint and/or "No Parking" signs. Appropriately marked spaces will be designated for use by physically disabled patients and staff. Restricted spaces will be designated and reserved for parking of Lourdes Health Network vehicles.

Please see picture below of parking map for Lourdes Medical Center. Patient and visitor parking is marked in red, yellow, and purple.

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Pastoral Care

Pastoral services are available to bring the compassionate presence and healing comfort of Christ to patients, their families, and hospital staff. Pastoral services support the patient in his/her own religious beliefs. All employees share in the ministry of pastoral care. Whenever an employee is compassionate and caring, they are, in some way, providing pastoral services. If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse to contact the chaplain on call.

Chaplains are on duty in the hospital or by beeper between:
8:00 a.m. - 4:30 p.m. on weekdays

The chapel is always open for prayer and meditation. It’s located at Lourdes Medical Center main lobby level, near the registration area. The chapel is open from 7 a.m. until 8 p.m. daily for meditation and prayer. At other times it shall be opened by Security at the patient or family's request. Patients also have access to the chapel by tuning in to Channel 5.

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Patient Meals

An ambassador will visit with patients before every meal service to explain the daily specials and menu offerings. The menu may vary slightly depending on dietary recommendations ordered by their physician. An ambassador will take their order and will personally assemble their meal and deliver it to their room.

For additional information and menu, please review our flyer for daily offerings: Lourdes Patient Meals

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Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home or give them to a trusted relative or friend to watch over. If this is not an option, valuables may be locked up by Security at your request. Lourdes Health cannot be responsible for replacing personal belongings.

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Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms arelocated throughout the hospital. Ask hospital staff to direct you to the nearest one.

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Rapid Response Team

A highly trained group of individuals called the Rapid Response Team is in place at all times in the hospital. This team can be called at any time by you, or those who may be here with you, to check on any medical condition that is of concern before there is a life-threatening emergency.

When to call rapid response:
Call for help if you notice:

• • • Changes in heart rate or blood pressure
    • Change in respiratory (breathing) rate or oxygen levels
    • Changes in urine output (much more or less urine)
    • Change in mental status or level of consciousness
    • Any time you are worried something might be wrong
    • Any change in the patient’s condition that needs immediate attention, and the healthcare team is not responding, or if you continue to have serious concerns after speaking with the healthcare team

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Smoking

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Telephone

All patient rooms have phones. To place a call within the hospital, see p. 3. To dial local, dial 9 + area code + the phone number you want to call. To reach your nurse, use your call button or call the nurse directly using the phone number listed on the whiteboard.

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TV

Each patient room has a television. Please be considerate of others by keeping the volume down and turning off your TV at bedtime. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

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Vending Machines

Here you can find beverages and snacks 24 hours a day. Located on the 2nd floor, in the visitor lobby of the Inpatient Rehab Unit.

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Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.

Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.

Visiting Overnight
Overnight visitation with a patient must be coordinated with the charge nurse and/or nurse manager and is only permitted under certain circ*mstances. If overnight visitation has been approved, you will be given a visitor card by the nurse, who will provide you with instructions for obtaining a visitor pass from the security guard. Please wear this badge and remain in the waiting room or the patient’s room at all times during your overnight visit. We reserve the right to revoke overnight privileges.

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Wifi

We provide our patients and their guests with free Wi-Fi:
LHNPublic Guest Access

When LHNPublic Guest Access is selected from your smart device, you will be automatically connected to the Lourdes Guest Wi-Fi Network. There is no password requirement to join the Lourdes Guest Wireless Network.

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