One-Button Lock: FAQ | Crypto.com Help Center (2024)

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Crypto.com App & Exchange Customers Crypto.com Exchange Customers FAQs References

If you have lost access to your device and/or suspect your account is compromised, you may reach out to our Customer Support Team at [emailprotected] to temporarily lock your account. This restricts access to your account and the withdrawal of your assets.

OR

Via the email notification like the one shown below, click on the ‘lock your account now’ link and follow the instructions thereafter to lock your account.

One-Button Lock: FAQ | Crypto.com Help Center (1)

Important: Once you have locked your account, you will not be able to log in to the Crypto.com Exchange, Crypto.com Exchange App, or Crypto.com App with your email address.

Once your account is locked, it will be affected in the following ways:

Feature

Details

Buying/Selling Crypto

  • All outstanding orders will be cancelled

  • New orders cannot be created

Crypto Withdrawals

  • Pending withdrawals will continue to be processed

  • New requests cannot be created

Fiat Withdrawals

  • Pending withdrawals will continue to be processed

  • New requests cannot be created

Transfers between the Crypto.com Exchange and App

  • Pending transfers will continue to be processed

  • New requests cannot be created

Adding New Withdrawal Addresses

  • Withdrawal address whitelisting will not be allowed

  • Existing withdrawal addresses will be preserved

Supercharger

  • Rewards for existing event participations will continue to accumulate

  • Participation in new events will not be allowed

The Syndicate

  • Rewards for existing event participations will continue to accumulate

  • Participation in new events will not be allowed

CRO Lockup

  • CRO lockups/unlocking will not be allowed

  • Existing rewards will continue to accumulate

  • New CRO lockup orders cannot be created

On-Chain Staking

  • New on-chain staking requests will not be allowed

  • Existing rewards will continue to accumulate

Soft Lockup

  • Opting in to Soft Lockup will not be allowed

  • Existing rewards will continue to accumulate

Trading Bots

  • New trading bots cannot be created. This applies to every type of trading bot.

  • All existing trading bots will continue to function normally

Lending

  • Loan repayments will not be allowed

  • Collateral adjustments will not be allowed

  • Margin call and asset liquidation will proceed normally

  • New loans cannot be requested for

OTC Portal

  • New orders cannot be created

Spot and Margin Trading

  • All open buy and sell orders will be cancelled

  • All open margin positions will not be closed

  • Interest on open margin positions will continue to accrue

  • Margin call and asset liquidation will proceed normally

  • New orders cannot be created. This applies to all order types.

Derivatives Trading

  • All open derivatives positions cannot be closed

  • PnL and funding settlement on open positions will proceed normally

  • Interest on open margin positions will continue to accrue

  • Margin call and asset liquidation will proceed normally

  • New orders cannot be created. This applies to all derivatives products.

Growth Programmes

Your affiliate or broker status will not be affected. You can continue to make user referrals, and all existing referrals will be processed.

See Also
Crypto.com Receives Authorisation as an Electronic Money Institution from the United Kingdom’s Financial Conduct Authority | Crypto.comCrypto.com ReviewBinance vs Crypto.com: Features, Fees & More (2024)New deposit details for ACH and wire transfers in the Crypto.com App | Crypto.com Help Center

Crypto.com App & Exchange Customers

Follow the steps below to regain access to your Crypto.com account:

  1. Launch the Crypto.com App and tap Log In to Existing Account

  2. Enter and verify your registered email address

  3. Confirm the reason for locking your account

  4. You will be requested to complete identity verification in the App to unlock your account or contact our Customer Support Team for a manual unlock

Please note that manually unlocking may take several business days.

Once your account is unlocked, you will regain access to your Crypto.com App and Exchange accounts. You will then be able to access the Crypto.com App, Crypto.com Exchange Web, and Crypto.com Exchange App again.

See Also
Crypto.com Winding Down U.S. Institutional Business

If you have a Crypto.com Visa Card, please be reminded to unfreeze your card on the Crypto.com App following the steps below:

  1. Go to the Card tab

  2. Click ‘Card’ icon on the upper right corner

  3. Tap Unfreeze your card

Crypto.com Exchange Customers

Please follow the steps below to resume account access:

  1. Click Contact Customer Support in the Account Locked page or via the email notification you receive

One-Button Lock: FAQ | Crypto.com Help Center (2)

2. Our Customer Support Team will unlock your account after verifying that you are its owner.

Please note that the process of unlocking your account may take several business days. Once your account is unlocked, you will regain access to your Crypto.com Exchange and App accounts. You will then be able to access the Crypto.com Exchange, Crypto.com Exchange App, and Crypto.com App again.

Related Articles

How do I lockup CRO on the Crypto.com App?

How to lock up CRO on Crypto.com Exchange?

Crypto.com Soft Lockup

About Exchange App

One-Button Lock: FAQ

One-Button Lock: FAQ | Crypto.com Help Center (2024)

FAQs

How long does it take to unlock a crypto.com account? ›

Please note that manually unlocking may take several business days. Once your account is unlocked, you will regain access to your Crypto.com App and Exchange accounts. You will then be able to access the Crypto.com App, Crypto.com Exchange Web, and Crypto.com Exchange App again.

Discover More Details ›
How to unlock cro lockup? ›

Simply go to your CRO Wallet in the App and tap the 'Unlock' button.

Read More ›
Why can't I log into my Crypto.com account? ›

If you are unable to log in it may be due to: Incorrect email address - Type in the email address that you used to register with; Incorrect SMS Verification code - Re-send the SMS Verification code and try again; New Phone Number - Didn't receive a code?

Discover More Details ›
How do I withdraw from locked crypto? ›

To lift the lock, you will need to contact Coinbase support and provide them with the necessary information to verify your identity and unlock your wallet. Once your wallet is unlocked, you will be able to withdraw your cryptocurrency by following the normal withdrawal process on the Coinbase website or app.

Continue Reading ›
How long does crypto com take to approve account? ›

This is a case-by-case process and may take anywhere from a few hours to a couple of business days, depending on many factors (e.g. your country of application, nationality, quality of the pictures, etc.).

See More ›
How many days does it take crypto com to verify? ›

Verification Pending

If your status does not change within 3 business days, please contact Support through the in-app chat (Contact Support). You may be asked to provide us with additional information.

See Details ›
Can I unlock my CRO before 180 days? ›

Note: CRO locking up is for 180 days and can only be withdrawn in full once the period is over.

Read The Full Story ›
Why is my crypto locked? ›

Causes of Cryptocurrency Locked Accounts

Security Measures: Some exchanges or wallets implement stringent security protocols triggering account locks due to suspicious activities or unauthorized access attempts.

View Details ›
What is the lock-up period in crypto? ›

Lock-up Period is a pre-planned span of time, usually following a token sale when token holders of a cryptocurrency project are prohibited from selling their tokens. The Lock-up Period helps projects avoid liquidity problems while they are still in the process of strengthening their supporter base.

Discover More ›
Is crypto com shut down? ›

On 14 November, Marszalek, the firm's CEO, assured users that the exchange was functioning as normal. On June 9, 2023, Crypto.com announced plans to shut down its institutional exchange in the United States by June 21, citing low demand from large financial institutions.

Tell Me More ›

How do I get back into my crypto account? ›

SRP is the only way to recover a crypto wallet. This recovery phrase is a series of words generated by your wallet at setup. SRP acts as a crypto security phrase that can be used to regain access to your account in case you forget your wallet password. It is made up of a series of 12 to 24 simple words.

Learn More Now ›
Who lost the password for 7000 Bitcoin? ›

They Cracked the Code to a Locked USB Drive Worth $235 Million in Bitcoin. Then It Got Weird. Stefan Thomas lost the password to an encrypted USB drive holding 7,002 bitcoins. One team of hackers believes they can unlock it—if they can get Thomas to let them.

Discover More Details ›
Why can't I withdraw my money from crypto? ›

If you've recently purchased crypto via card, ACH or Open Banking, your crypto may be subject to a holding period. During a holding period, you cannot withdraw from your cash (GBP, EUR, or USD) account, send funds to your DeFi Wallet, or send to an external wallet.

Know More ›
How do I unlock my Crypto.com account? ›

http://crypto.com/exchangePlease click on Forgot your password? Enter your email and press Submit. Please check your email to receive the link and click on it to set a password. Once you've created a new password, click Change my password.

Read More ›
How do I get money out of my closed account? ›

Get your money back from the bank

If the bank closed your account and there is money still in it, you're due a refund. The bank will typically send you a check, but if it suspects criminal activity on your part, it may be allowed to freeze your assets.

Tell Me More ›
How to unblock a crypto.com account? ›

Launch the Crypto.com App and tap Log In to Existing Account. Enter and verify your registered email address. Confirm the reason for locking your account. You will be requested to complete identity verification in the App to unlock your account or contact our Customer Support Team for a manual unlock.

Read The Full Story ›
How long does crypto com take to get back to you? ›

Once your withdrawal address is confirmed, you will receive a withdrawal request confirmation email - that means we have acknowledged receiving your request and will process it as soon as we can (usually instant, but should take no longer than 2-3 hours to be processed).

Discover More Details ›
How long do I have to wait to withdraw from Crypto com? ›

Withdrawals- Processing Time

Withdrawals to an external address may take 2-3 hours to process. Withdrawals to the Crypto.com App are instant.

See Details ›

References

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