New deposit details for ACH and wire transfers in the Crypto.com App | Crypto.com Help Center (2024)

FAQs

Why is Crypto.com rejecting my deposit? ›

For seamless verification, please ensure you deposit USD from the bank account which you have selected, and your bank account name matches with your Crypto.com Exchange account's legal entity name. If these details are incorrect, your deposit request may be rejected.

A crypto address is a unique identifier, composed by a string of letters and numbers, that serves as a virtual location to where a cryptocurrency can be sent. You can see it as being your email address, but in the crypto ecosystem.

It can generally take around three business days to cancel the transfer and reverse it in a domestic transfer. However, if the transaction is within the same bank, you'll have to move within 24 hours to cancel a bank wire transfer. How to cancel a wire transfer when the money is sent internationally?

Deposits from joint accounts may not be processed correctly. Supported Banks: Ensure that your transfer is made from a bank (credit institution) within our supported network. Transfers from unsupported institutions, such as crypto exchanges or third-party payment processors may not be processed.

Fiat Wallet - USD Withdrawal via ACH | Crypto.com Help Center. Crypto.com users can withdraw USD from the App by selling crypto to their USD fiat wallet and transferring USD funds from this wallet to their U.S. bank account(s) on the ACH network.

In January 2023, our previous banking service provider, Metropolitan Commercial Bank (MCB), announced that it would exit the cryptocurrency market. As a result, we are now working with Community Federal Savings Bank (CFSB) to offer USD fiat services to our users.

Yes, and here's why. The Crypto.com platform offers robust security features, such as compliance monitoring and offline cold storage for customer deposits, in addition to multi-factor authentication, withdrawal protection, and 24/7 customer support.

In the EasyCrypto platform

Login and click on the "My Funds" button. Click on Bitcoin. Click on “Generate Wallet Address”. Your unique deposit address and its QR code will now appear.

In order to send crypto to another user's wallet you'll have to enter their wallet address, either by copy-pasting it into your wallet app's “send” field or by scanning a QR code the recipient provides. Crypto wallet addresses can be 40 alphanumeric characters, so they can be quite cumbersome to enter manually.

What does a crypto wallet address look like? ›

Your wallet address is the unique identity of your wallet that's used to send and receive cryptocurrency. Each currency has its own logic, but generally, they look something like this: 1A1zP1eP5QGefi2DMPTfTL5SLmv7DivfNa (that's the world's first Bitcoin address, if you were wondering).

There Are Credit or Debit Card Errors -> Check Card Details

Another popular reason why the Crypto.com “Declined by Issuer” error occurs is that users provide incorrect card details. However, there is one thing everyone strongly recommends when providing card details – double checking them.

A transaction may fail if the provider could not accept your payment, or the provider couldn't verify your account or payment method. If your transaction has failed, and you see a message stating “Your transaction has been declined by your bank,” please contact your bank for assistance.

If you are having issues purchasing cryptocurrency with your card, there are a few things you can check: Please confirm that your name and billing address are correct for the card you're using. Following our terms and conditions, you can only use a card or bank account in your own name.

This could be due to poor internet connection or server issues on Crypto.com's end. Check your internet connection and try logging in again after some time. If you are experiencing login errors on Crypto.com, don't panic.