Top 372 Reviews From Legit Vanguard Buyers (2024)

Customer ServiceOnline & App

Too bad there is not a ‘0’ option!! Their App is not user friendly AT ALL. Their customer service and communication are abysmal. I was advised by a ‘Supervisor’ at Vanguard that I should periodically check my Message Center to see if there are any Messages for me. I, just like everyone in America, is a customer of MANY different businesses/vendors and NOT ONE of these entities expects me to ‘troll’ their Message Center every “day or two to see if you have any Messages”….Every entity I do business with has the common sense and foresight to send me a heads up e-mail that I need to check my Messages at their site! What happened to the John Bogle investment company I started investing with 40 years ago????

Customer ServicePricePunctuality & Speed

There's a price to the low rates they have--their customer service is deeply mediocre. I found out that I had been locked out of my account for years, with no indication that anything was wrong except for a link to their service number. Calling that number got me stuck in a slow, confusing bureaucracy. Don't put any money here that you might need to get out in a hurry.

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Customer Service

I really wouldn’t have given them even one star. They’ve had my money for two weeks now and have denied me access to it and I have been told someone would call me within 72 hours and no one is called. I’ve called three times a day and I’ve been told they will call me back within the hour or in the afternoon and no one has called and yet my access to my money is denied.

Customer ServicePunctuality & Speed

Their online website has poor self-help facilities… I can't SEARCH for a help topic. And once you place an order for mutual fund change, you can't cancel it on your own, you have to email them and hope they get to it on time. Very poor website design.

Customer ServiceStaff

I have called a total of four times (once in single day/ three times another day) and the reps were combative, interrupting, talk over you, refused to connect me to a supervisor, refused to assign call to a supervisor, and have a rep yell "we are not going there!" All my calls about Traditional 401K withdrawals. I reminded them I am the "customer" but I believe reps being hired are poorly trained and/or qualified. It is all very weird and unprofessional. Simple questions raise their tension. Not an issue before Covid. Guessing the quality of reps is poor.

Vanguard is a HORRIBLE, TERRIBLE and a VERY STRESSFUL brokerage company. Transfer of assets are VERY VERY VERY SLOW. After the 401K transferred to Vanguard there’s still 7 days hold that’s why I can’t invest more than I want.

Staff

Vanguard is horrible. They are useless. They do not allow buying of OTC stocks. Fidelity and Schwab allow OTC stocks and are great. I just started closing out my Vanguard account. Please do not open a Vanguard account. If you have one already close it out. Switch to Fidelity or Schwab. They are a million times better. Feel free to contact me at ** for more crap that Vanguard pulls. I could go on and on.

Staff

Last year I opened Vanguard to diversify my portfolio, besides having Swab. What a mistake! I recently did my first transaction of giving $1000 worth of share from it to my daughter's Bank of America savings account. BUT SHE NEVER RECIVED the money. Vanguard on boarding department and I have spoken with multiple BoA agents and indicated they never received the transaction. Vanguard told me multiple times all the accounts, DTC, electronic wiring were correct and now suddenly blaming on me and asking me to write a letter that it was my fault! I have contacted their fraud department, FINRA, and consumer financial protection Bureau. Any other places to contact...

Staff

My mother passed and I was listed as a beneficiary. They make you create an account with them in order to receive funds, this includes provided employer related data that has zero to do with receiving any funds from them. They make it difficult to receive money as a beneficiary. I would never recommend them because of how complicated they make it for beneficiaries.

Customer Service

After the last few phone experiences over the past two years, I decided to do some checking to see if it was just me, or if Vanguard changed how they deal with their customers. I've been investing with them for over 31 years, and in my view, there's been a huge decline. And since there's no email address for them to voice my complaints, I thought I'd make them public. I used an AI platform (Perplexity) and asked if their customer reviews have in fact declined, and they have. See link. I wonder how John Bogle would feel about this? AI Result: **.