The Home Depot Roseville, MI Store in Roseville, MI 48066 (2024)

The employees are awesome, they're always smiling, and asking people how they're doing and if they need help

This is a reason I purchase my products @ The Home Depot

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Consistently damaged items, iffy customer service

The condition of the product picked up was so terrible I can't believe on how many different levels it failed any type of eye test to determine there was significant damage and shouldn't have even been brought out to any customer. This is now the 6th large item I've received damaged from this location and this particular instance has left me so disappointed with not just this location, but my overall feeling towards Home Depot as a company. The item appeared to have been rammed with a fork lift that left a significant hole to the backside of the box that bent 2 galvanized steel posts within. The fact that this employee alone continued with processing my order without damaging out it out and having a new item sent should be damning enough. This clearly damaged product was then loaded onto a flatbed and assisted into my vehicle with the damaged side facing down so that instead of returning the item immediately, I could enroll the assistance of multiple friends & family members to help construct this gazebo only to find out that not only was my time about to be wasted, there's was as well. The icing on the cake is that after loading this item and bringing back to Home Depot to return, my customer service representative turned out to be the least unhelpful individual and had no remorse, little acknowledgement of my troubles, and provided zero assistance with re-ordering this item because it was a ".com order", there was nothing they could do. Home Depot use to be my store of choice when it comes to home improvement, but no longer seems to provide quality/undamaged items or employees that care for the products they deliver.

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Hanover grove cooperative

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Experience

I absolutely love this location. Very friendly and helpful

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Great store

Everything we buy is to our expectations

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Awesome Home Depot

The employees always go above and beyond to assist you. Very clean, well stocked store!

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NEED TO ANSWER PHONES AND HAVE BETTER ATTITUDES

NO ONE LIKES TO ANSWER THE PHONE IN THE APPLIANCE DEPT. PURCHASED A LARGE APPLIANCE CALLED TO RESCHEDULE DELIVERY, PERSON I GOT WAS RUDE. CALLED THE APPLIANCE HOTLINE GOT IT DONE. SALES PERSON SAID CALL ME I WILL TAKE CARE OF IT AND IT NEVER HAPPENED. NEED BETTER CUSTOMER SERVICE OR MOTIVATION TO ASSIST WHEN NOT IN STORE.

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Home improvement

This morning I got up going to different hardware stores to find a vanity listening to someone else. Tell me where to go. I was so angry so I said to myself let me go where I always shop. I’m going to Home Depot on 13 mile and Little Mack, whenever I come to Home Depot store, I walk out very happy .

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Excellent customer service at the returns

I had an exchange and the line was short and moved fast Barbara was very pleasant and helpful

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Great Customer Service at 5pm

iI guess I came at the right time- 5 pm. There were a lot of employees around to help me and great my dog in a friendly way. They directed me to the aisle where my product was but it was gated off and said "come back later". Well, as I could not do this, on employee sailed to my rescue, got me through the gate, found what I needed in a jiffy and checkout was quick and friendly.

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