How do I update my Access Point Name (APN) Settings? | Q Link Support Center (2024)

Access Point Name (APN) is a setting on mobile devices that allows the devices to connect to the Internet or a mobile network. When a mobile device connects to a cellular network, it needs to identify the correct access point to connect to, and this is where the APN comes into play.

An APN is essentially the name of the gateway that a mobile device uses to connect to the Internet. It provides the mobile network with the information it needs to connect to the correct Mobile Network Operator (MNO) and to identify the appropriate services for the user’s mobile device. The APN settings are typically configured by the Mobile Network Operator and are necessary for the device to access the Internet or mobile network services.

An Access Point Name (APN) setting is a configuration that allows mobile devices to connect to a cellular network and access the Internet.

When you use a mobile device to access the Internet, it communicates with the cellular network through a data connection. The APN setting provides the necessary information for the device to establish this connection, including the name of the cellular network, the type of connection to use (such as 4G or 5G), the username and password (if required), and any other settings necessary for the device to communicate with the network.

APN settings are important because, without them, your mobile device would not be able to connect to the Internet over the cellular network. If the APN settings are incorrect or incomplete, you may experience issues such as slow Internet speeds, problems with sending or receiving text messages, or difficulty accessing certain websites or apps. Ensuring that your APN settings are correct and up to date can help ensure that you have a reliable and fast data connection on your mobile device.

How do I check my APN settings on my Android device?

The steps to check your Access Point Name (APN) settings on an Android mobile device may vary slightly depending on the specific device and operating system version you are using. These are general steps you can follow to check your APN settings:

1. Open the Settings app on your Android mobile device.
2. Look for and select the option for Network & Internet or Connections.
3. Select Mobile network or Cellular network.
4. Look for and select the option for Access Point Names or APN.
5. You should see a list of APN settings that are currently saved on your device. Select the APN that you want to check or modify to view its details.

How do I change or update my APN settings?

To update your Access Point Names (APN) settings, follow these steps:

1. Open the Settings app on your mobile device.
2. Look for and select the option for Network & Internet or Connections.
3. Select Mobile Network or Cellular Network.
4. Look for and select the option for Access Point Names or APN.
5. Select the option to Add a new APN or Edit an existing APN.
6. Enter the following details for the Q Link Wireless APN settings:

APN: qlink

MMSC: http://wholesale.mmsmvno.com/mms/wapenc

MCC: 310

MNC: 240

APN Type: default,supl,mms

APN Protocol: Select>IPv4/IPV6

APN Roaming Protocol: Leave blank or keep the same selection

7. Save the new or updated APN settings.
8. Make sure to select Q Link as the default APN for your device.

Once you have updated your APN settings, you should be able to connect to the Q Link Wireless network and access the Internet over cellular data.

Utilize this easy to follow Step-By-Step Guide to assist you in configuring your APN settings effectively.

If you are still unable to use your data even after verifying your APN settings, you may consider performing a factory reset on your phone. However, please note that performing a factory reset will erase all data, contacts, pictures, and messages from your device. It is important to back up your important data before proceeding with a factory reset. You can check if your device has an option to back up your data to a cloud service or external storage device, and make sure to log out of any accounts and remove any external storage devices before performing a factory reset.

We recommend only performing a factory reset as a last resort. Please seek other troubleshooting steps and assistance from a Q Link Wireless customer support specialist first.